Terms And Conditions

All of the shops represented by TubeMetalShop.com ( Eagle Carports, Central Valley Steel, Best Metal Buildings, Coast To Coast Carports, Direct Structures, American Steel Carports Inc, West Coast Metals, Tri-state, New Team Carports, TNT Carports, Tube Metal Installs and more) are known as “INSTALLED UNIT COMPANY” every one of the installed unit orders are custom-built and therefore a special order. At the point of purchase the non-cancellable, non-refundable and no returns policy goes into immediate effect.

Once the purchase order has been submitted and processed with INSTALLED UNIT COMPANY delivery and installation will occur within an average of three to twelve weeks (we are nation wide). Please note that this is solely an “average” and in no way a guarantee as the possibility of unforeseeable reasons must be factored in such as availability of transportation and installation crew, schedules, readily available inventory, weather and such. This is typical for any construction company and must always be taken into account. When ordering through TubeMetalShop.com, you can rest assured that the order will be delivered and installed as soon as possible.

TubeMetalShop.com is in no way responsible for the installation nor delivery for INSTALLED UNIT COMPANY orders. Customers who place an order with TubeMetalShop.com secures the quoted order with a down payment, which is non-refundable for any reason. Our company highly encourages all customers to do their due diligence researching products, local area building codes, permitting and other possibilities before placing their order to prevent delays due to unforeseen issues. It is the responsibility of the customer to work with INSTALLED UNIT COMPANY to successfully coordinate scheduling to secure a delivery date that works for both parties as well as resolving any issues that may arise directly with INSTALLED UNIT COMPANY. TubeMetalShop.com holds no responsibility for any manufacturer guarantees, warranties, installation issues, delivery times, and any other unforeseen issues that could arise throughout the process. Our company will work in good faith with both the customer and INSTALLED UNIT COMPANY in assisting with issue resolution if any develop, provided that both parties are giving reasonable and conscious effort to resolve the issue. Our company takes great pride in selling INSTALLED UNIT COMPANY but only holds the responsibilities of a “dealer” for INSTALLED UNIT COMPANY. In the event that the customer wishes to cancel the order placed with INSTALLED UNIT COMPANY TubeMetalShop.com reserves the right to hold down payment(s) made to TubeMetalShop.com to be non-refundable unless otherwise agreed upon by senior management.

Content may include inaccuracies or typographical errors. Changes are periodically made to the information herein. In all events, you - and not Tubemetalshop.com or any of the affiliates or partners - bear complete responsibility for any reliance on such content. Nothing herein should be construed as providing legal advice of any kind! Questions, issues or comments concerning our disclaimers & legal information, terms & conditions and rules & regulations should be directed in writing at:

Hipolitical software, Inc. c/o Tubemetalshop.com PO BOX 292983 Fort Lauderdale, FL 33329

Effective Date: July 12, 2020

Last Updated: Jan 6, 2023

Thank you for checking our Legal and Disclaimer information. We will try to make this information brief and to the point. We're in the business to build a structure for you, not legal mumble-jumbo!

General Disclaimer & Terms and Conditions

Customer consideration and business is not taken lightly here at TubeMetalShop.com, we pride ourself in professional integrity from start to finish, your time is valued as we diligently work through your inquiries and requests while facilitating the process to the best of our abilities ensuring the optimal experience. Once the carport configurator has been utilized with order placement it will be processed pending approval from management, until then our company reserves the right to refuse any order for any reason and also holds the right to adjust pricing at any time prior to order confirmation. (Example: You’ve acquired an estimate, the next day the price may change due to the start or end of a promotion or a price increase). While it is highly unlikely there will be any differences this is only an acknowledgement disclaimer for that possibility.

Before being accepted manufactured orders must be confirmed by the manufacturers district office. Should there be any pricing differences or bracing recommendations the customer will be notified by TubeMetalShop.com within 72 hours of order placement. Although a rare occurrence, our customers must be made aware of the possibility where some areas may require extra bracing therefore result in a price difference. Customer satisfaction is a priority, in order to better serve our customers TubeMetalShop.com will contact the manufacturers district office (according to local order placed) directly for price confirmation including order details within 24 hours of order intake should there be any price differences of the special order item.

TubeMetalShop.com owns and operates the online estimators utilized in processing quote requests. The Installed-Units Estimator excludes both the state and local sales taxes. Since the manufacturer delivers and installs the product for you taxes are applicable to all units.

OUR REFUND POLICY:

Every order placed is customizable and therefore special order and as a result TubeMetalShop.com does not offer refunds for this reason. As our highly qualified sales representative is finalizing the order over the phone please note the call is being recorded while confirming the final step in the process of the order submission.

The conversations and e-mails are digitally recorded and stored. Both the manager on duty and the sales representative responsible for the order intake sign off to ensure quality assurance.

Our refund policy is firm and without exceptions. The customer is to work directly with the manufacturer in coordinating delivery, installation, etc. On no occasion is the sales office (TubeMetalShop.com) liable for any unplanned outcome due to the manufacturer. Should any unintended complications arise the customer is responsible for working through those issues solely with the manufacturer, not TubeMetalShop.com. This is still applicable even in the event that the customer has cancelled the order and refuses delivery and/or installation. Services performed by TubeMetalShop.com are exclusively for the preparation, paperwork and processing of the order, not towards the product itself.

In order to show good faith with our refund policy, TubeMetalShop.com will retain a store credit paid at the time of order in the amount of the down payment. The reserved store credit may be used and applied towards the future down payment of a future order placed with our company. To avoid forfeiture of the store credit it must be used within three (3) years.

TubeMetalShop.com holds no responsibility for any manufacturer guarantees, warranties, installation complications, delivery times, and any other unforeseen issues that could arise throughout the process of delivery, shipping and/or installation. Our company will work in good faith with both the customer and the manufacturer in assisting with issue resolution if any develop, provided that both parties are cooperatively putting forth effort to resolve the issue. Our company takes great pride in selling the products of featured brands/companies but only holds the responsibilities of a “dealer” for these manufacturers. As a dealer, TubeMetalShop.com reserves the right to hold down payment(s) made to TubeMetalShop.com to be non-refundable as this down payment would not be towards the actual product itself but considered for the preparation, paperwork and processing of the order.

Shipping and Claims Policy & Terms and Conditions

If shipping is required through a third party shipping company after placing your order at TubeMetalShop.com or affiliated companies the customer will be aided through that process. All orders that are shipped via TubeMetalShop.com’s shipping department will have the following terms and conditions applicable.

Once the order has been placed the customer is financially liable for the estimated freight quote based upon the current rates and fuel surcharges. An e-mail confirmation will be sent to the customer notifying of the order shipment from the warehouse facility. Please note that TubeMetalShop.com holds no responsibility with regard to the duration of time between an order placement and the order shipment as well as the timeframe between receiving the shipment from the date the order was shipped from the warehouse.

The moment the shipment is received, TubeMetalShop.com highly recommends for all customers to thoroughly inspect every piece of the shipment for any damaged and/or missing parts. In the event that the order is not received as expected to ensure a successful outcome on an insurance claim and to avoid delays for any replacements of the damaged and/or missing parts it is required that any damages or missing parts be documented in detail on the bill of laden (shipping document) to be included with your signature that is provided to you by the trucking company. The missing and/or damaged parts must be marked as such at the time of delivery while the truck is still present otherwise there is no way for our company to guarantee their replacement. Be advised, there are no exceptions. Once the bill of laden is thoroughly documented of the damaged and/or missing parts the customer service department must be contacted at (866) 365-3175 Extension 3 to be made aware of the claim. Through this process, all documents will be reviewed, appropriate parties will be contacted and the customer will be notified of any next steps.

Customer service and satisfaction is always the top priority of TubeMetalShop.com, so long as there is proper documentation at the time the shipment is received the replacement(s) are flagged as high priority over all orders.

General Website Information

Terms of Use

All information on this site is protected by copyright. The information, text and/or graphics on this site may only be utilized for personal use and under no circumstances should the information, text and/or graphics be reproduced, adapted, published (in whole or part) for any purposes without the express written approval of TubeMetalShop.com.

Limitation on Scope of Content

The TubeMetalShop.com web page contains both product information and promotional programs, all products described on this site are based on American specifications and equipment. Sales are offered within the U.S.A. (excluding some states) and all pricing information listed on this site is in U.S. currency. All promotional programs specified on this site are only available in U.S. states and territories as referred to within the program description.

Policies are subject to modification from time to time; The most recent revisions will be accessible for review at the top of the page, please review often and/or as you visit the site.

No Representation or Warranty

The information contained on this site can be revised at any time without notice as this website reserves the right to do so. All of the information, text and/or graphics specifications are made available to you “as is” without guarantee of any kind. Ultimately, TubeMetalShop.com has and will always work to make reasonable efforts to ascertain that all information is correct however, accuracy or authenticity in its entirety cannot be guaranteed therefore, WE DO NOT bear any responsibility.

Hypertext Links to External Sites

Any hypertext link(s) on TubeMetalShop.com that directs you to other web sites are entirely separate from this site. TubeMetalShop.com does not and cannot guarantee any accuracy or authenticity in its entirety for any information provided in the hypertext link. All hypertext links to another individual, company or organization should not in any way be misinterpreted as an endorsement by TubeMetalShop.com to any of their products or services. Please be informed any link accessed that directs you to a new web page that is not TubeMetalShop.com is at your sole risk.